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TERMS AND CONDITIONS

Welcome to Zingara.
Thank you for visiting www.zingarastore.com. By accessing and using our website, you agree to these Terms and Conditions. We recommend that you read them carefully, as they describe your rights and obligations when interacting with our platform.

1. GENERAL

Zingara, with its address at SM 301 MZA 4 LOTE 5 BODEGA 518-A, Interior Central de Abastos, Alfredo V. Bonfil, Benito Juárez, Quintana Roo, México, CP: 77560, is the owner and operator of this website. We reserve the right to modify these Terms and Conditions at any time, so we suggest you review them periodically. Continued use of the website after any modifications constitutes your acceptance of those changes.

2. PRIVACY POLICY

Our Privacy Policy, which explains how we collect, use, and protect your personal information, can be viewed here. By using this website, you agree to the terms of our Privacy Policy and warrant that all data provided is accurate and truthful.

3. GENERAL TERMS OF SALE AND PRICING

  • a) Availability: All orders are subject to product availability. You will receive an email confirmation once your order has been processed and shipped.
  • b) Pricing Accuracy: We strive to ensure accurate pricing. In the event of errors, we will contact you to provide options before proceeding with the shipment.
  • c) Payment Methods: We accept credit cards, debit cards, and other methods indicated on the website. By purchasing, you confirm that you are the authorized cardholder.

4. SHIPPING

  • a) Shipping Methods: We offer national and international shipping through reliable courier services.
  • b) Shipping Costs:
    • National standard shipping: $150 MXN (7 to 10 business days).
    • National express shipping: $350 MXN (1 to 3 business days).
    • Free shipping for orders over $2,500 MXN: 7 to 10 business days.
    • International shipping: $700 MXN or its equivalent in dollars (10 to 15 business days).
  • c) Delivery Time: Delivery times vary depending on the location and the selected shipping method and are detailed at the time of purchase.
  • d) International Taxes: For international orders, taxes and duties are the customer’s responsibility and must be paid to complete delivery.

5. RETURNS AND CANCELLATIONS

  • a) Returns Policy: You can return products within 15 business days of receipt, provided they are unused and have their original tags intact. Discounted products are not eligible for returns.
  • b) Process: Customers can generate a return label directly from our platform or send the product on their own. Please refer to our Returns Policy for more details.
  • c) Defective Products: If you receive a defective product, notify us within 15 business days to arrange a replacement or coupon.

6. USER CONDUCT

Improper use of our website, such as illegal activities or unauthorized access, will result in suspension and notification to the authorities.

7. INTELLECTUAL PROPERTY

All content available on this website, including text, images, graphics, software, and logos, is the property of Zingara or its licensors and is protected by intellectual property laws. Downloading and copying content is permitted solely for personal use. Modifying, distributing, reproducing, or using the content for commercial purposes without Zingara’s explicit written permission is prohibited.

8. LINKS TO OTHER WEBSITES

This website may contain links to third-party websites. These links are provided solely for your convenience. Zingara has no control over these sites and is not responsible for their content or privacy policies. Accessing these sites is at your own risk.

9. INDEMNIFICATION

You agree to indemnify and hold harmless Zingara, its employees, directors, and agents from any claims, damages, or costs arising from your use of the website or your breach of these Terms and Conditions.

10. LIMITATION OF LIABILITY

Zingara will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website, including but not limited to loss of data, revenue, or profits, or damage to reputation. This limitation of liability applies to the maximum extent permitted by law.

11. CHANGES AND UPDATES

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the website after any changes will constitute your acceptance of them.

12. CONTACT AND COMPLAINTS

If you have any questions, comments, or complaints about these Terms and Conditions, please contact us at info@zingara.com.mx or visit us at: SM 301 MZA 4 LOTE 5 BODEGA 518-A, Alfredo V. Bonfil, Benito Juárez, Quintana Roo, CP: 77560.