Mexico:
The estimated delivery time varies depending on the shipping method selected:

• Free Shipping (orders over $2,500 MXN): 7 to 10 business days.
• Standard Shipping ($150 MXN): 7 to 10 business days.
• Express Shipping ($350 MXN): 1 to 3 business days.

Rest of the World:
International orders have an estimated delivery time of 10 to 15 business days with a cost of $700 MXN or its equivalent in USD.

Note: Delivery times are estimates and may vary due to delays with the shipping carrier, customs, or holidays. We appreciate your understanding if there are any delays beyond our control.

Once your purchase is approved, you will receive an email with your order confirmation number. When your order has been shipped, you will receive another email inviting you to access your Zingara account to check the tracking number in the "Orders" section. If you have trouble tracking your order, check your account or contact us for further assistance.

Yes, we ship to many countries around the world, including the United States, Canada, Brazil, Argentina, Chile, and countries in the European Union, among others. To confirm if we ship to your country, check the list of destinations during checkout or contact us. Note: International shipments do not include local taxes, which are the customer's responsibility.

Free Shipping: All domestic orders over $2,500 MXN qualify for free shipping. The estimated delivery time is 7 to 10 business days.

Standard Shipping: This option costs $150 MXN, with an estimated delivery time of 7 to 10 business days.

Express Shipping: We offer express shipping for a cost of $350 MXN, with an estimated delivery time of 1 to 3 business days.

International Shipping: International shipping costs $700 MXN or its equivalent in USD. The estimated delivery time is 10 to 15 business days.

Note: Delivery times are estimates and may vary due to external factors such as carrier delays or customs issues. We appreciate your understanding if any delays occur beyond our control.

You can initiate the size exchange or return process directly from your account on our website. Here’s a step-by-step guide:

Log In to Your Account

◦ Go to zingarastore.com and select "My Account."

◦ Use the email address from your purchase and the verification code sent to your email to log in.

Select Your Order

◦ In the "Orders" section, choose the order containing the product you want to return.

Packing and Shipping

◦ Pack the product in its original packaging or a secure box and include a printed copy of your purchase confirmation.

◦ Ship the package to our Distribution Center (CEDIS):

SM 301 MZA 4 LOTE 5 BODEGA 518-A, Alfredo V Bonfil, Benito Juárez, Quintana Roo, CP 77560.

◦ Share the tracking number with us at info@zingara.com.mx.

Tracking and Review

◦ Track your return in the "My Returns" section of your account.

◦ Once we receive the product, our team will review it.

Store Credit Coupon

◦ If the return is approved, you will receive a coupon for the value of the returned product, which you can use in our online store.

Once we receive your package, we will notify you by email if the size exchange or return was authorized within 48 to 72 hours.

For returns, we will issue an electronic coupon that you can use for future purchases at www.zingarastore.com. The coupon will be sent by email as soon as it is authorized.

If your order arrived in poor condition or with missing items, contact us immediately so we can offer you an appropriate solution.

Yes, at www.zingarastore.com, we are committed to protecting your personal information. We use advanced security systems to ensure your data
is protected at all times. If at any time you wish to have your data removed from our database, you can do so from your account or by contacting us
directly.

Unfortunately, our inventory is final, which means that once it is sold out, it is unlikely that the product will be restocked. We recommend purchasing as soon as you find the product you want in our online store.

All our products are listed in our online store, even when out of stock, with a notice indicating the lack of inventory. However, there may be delays in updating this information. If you have questions about a product's availability, you can check it directly in the online store or contact us for more details.

To ensure you choose the correct size, we have created a size guide available on each product page.

Location of the Size Guide: When selecting a product, you will see a link called "Size Guide" right next to the size options. You can find this link just above the buttons to choose the size (e.g., 06, 08, 10, 12). Click on "Size Guide" to open a pop-up window showing detailed information to help you find the best option.

How to Use the Size Guide: The guide will provide measurements in centimeters or inches for different body areas (chest, hips, waist) depending on the type of garment. You can measure these areas on your body and compare them with the measurements indicated in the guide to select the most appropriate size.

We accept payments with credit and debit cards, as well as through PayPal and Mercado Pago. If you experience any issues during the payment process, do not hesitate to contact us for assistance.

If your order is delayed more than expected, check the status in your account on the website. If problems persist, contact us, and we will help resolve the situation as soon as possible.