They will be made solely and exclusively in a coupon, which can be used only for purchases in the online store, will be valid and will be confirmed at the time of return. Said return will be made for the same amount as the cost of the product (s) to be returned, it does not include shipping costs.
Zingara reserves the right not to exchange merchandise that is damaged, that is not intact or that has obvious signs of having been used, as well as the right to reject unauthorized exchanges or returns.
You have 7 business days from the date you received your order to validate your exchange or return process.
* ANY PACKAGE RECEIVED THAT EXCEEDS THE ESTABLISHED DAYS WILL BE RETURNED TO THE CUSTOMER.
The product must be returned in the same conditions in which it was received, this is the original box and packaging. It is FORCERLY NECESSARY TO INCLUDE THE ORIGINAL TICKET in the package to be sent with the exchange or return. No change or return applies to products that exceed 7 business days in transit after the date indicated in the parcel guide (Applies only to purchases that were originally shipped within the Mexican Republic) CHANGES MAY BE MADE ONLY BY THE SAME PRODUCT (THIS INCLUDES DIFFERENT SIZE OR COLOR) OR DIFFERENT PRODUCT OF THE SAME PRICE AS THE ORIGINAL PRODUCT. IF YOU REQUIRE A LOWER PRICE PRODUCT, THE DIFFERENCE WILL BE REFUNDED IN A COUPON THAT WILL BE SENT VIA EMAIL. IN CASE OF REQUIRING A PRODUCT OF A HIGHER PRICE, AN EMAIL WILL BE SENT WITH A LINK TO MAKE THE PAYMENT OF THE MISSING DIFFERENCE. The Exchange and Refund Policy DOES NOT APPLY TO DISCOUNT PRODUCTS, discount products may not apply for exchanges or coupon refunds.
Any discount product we receive will be returned to the customer’s address. If your order includes a courtesy gift and only if you want to apply a return, you must send the complete order with everything and the courtesy gift.
THE WARRANTY DUE TO MANUFACTURING DEFECT IS 15 CALENDAR DAYS FROM THE DATE OF DELIVERY. ANY SPECIAL CASE, WE WILL TAKE CARE OF YOU, JUST SEND US AN EMAIL TO INFO@ZINGARA.COM.MX