Frequently asked questions

How is the process for Exchanges and Returns?

In each purchase we send, we include an Exchanges and Returns Form (if you cannot find it you can click here), you only need to fill it out completely to avoid delays in the process.

 

You must include the Exchange and Returns Form and your original ticket in the package you will send us (we recommend keeping a copy of your ticket), do not forget to close your package well. WE RECOMMEND YOU CHOOSE A SECURE AND TRACKABLE METHOD TO SEND YOUR PACKAGE. Then send us your package to the following address:

 

For purchases made in Mexico and the rest of the world: Attention: ECOMMERCE ZINGARA // JEANADE SA DE CV BLVD. LUIS DONALDO COLOSIO, MZ 4, LT 5, BODEGA 518-A, COLONIA: SM 301. INTERIOR CENTRAL DE ABASTOS, CANCUN, MUN.BENITO JUAREZ, QUINTANA ROO MÉXICO, CP77560 ** NOTE: AS SOON AS YOU SEND YOUR PACKAGE, WRITE US AN EMAIL TO INFO@ZINGARA.COM.MX WITH THE TRACKING NUMBER OF YOUR PACKAGE AND IN THIS WAY WE CAN VERIFY THAT IT IS WITHIN THE RANGE OF DAYS OF THE EXCHANGE AND RETURN POLICY. IN THE CASE OF CHANGES; WHEN THE REQUEST TO MAKE THE CHANGE IS AUTHORIZED BY ZINGARA, WE WILL SEND YOU AN EMAIL CONFIRMING THIS INFORMATION, TOGETHER WITH A LINK WHERE YOU WILL BE ABLE TO PAY THE SHIPPING COST OF THE NEW PRODUCT THAT WE WILL SEND YOU.

 

ONCE THE PAYMENT HAS BEEN MADE AND APPROVED, WE WILL SEND YOU A NOTICE WITH YOUR NEW TRACKING NUMBER. CHANGES AND / OR RETURNS OF PURCHASES MADE ON THIS SITE CANNOT BE MADE IN STORES.

¿How long does the Exchange and Returns process take?

We will do our best to make it as agile and fast as possible. As soon as we receive the package we will let you know via email if the Exchange or Return was authorized or not to follow the process.

 

However, we ask you 48 to 72 hours to process the case. If you want to make a change, we will send you a link to make the payment of the new shipping cost. Once the payment is approved, we will send you your new product (s) and we will notify you via email with your new order tracking number.

 

If you want to apply a return, we will refund you through a coupon, which we will send you via email and you can use as soon as you receive it. It will be valid and will be for purchases exclusively in the online store www.zingarastore.com.

¿What happens if my order arrives damaged or with something missing?

You have nothing to worry about! You can be sure that we work very hard to offer all our customers the highest quality service and products. However, if this happens, you can write to us at info@zingara.com.mx, and we will urgently review the case and give you the best solution!

¿Is my personal information safe??

www.zingarastore.com is fully committed to respecting your information and creating a totally safe and satisfactory shopping experience. Well, be completely sure that any information we receive will be kept confidential and private. Specifically, we will use it to stay in touch throughout the process of your purchase and occasionally to send you promotional information. If you no longer wish to be in our database, send us an email to info@zingara.com.mx and we will gladly answer your request.

¿How can I track my order?

How can I track my order? As soon as your purchase is approved, you will receive an email with your order confirmation number, later when your order has left with the parcel, you will receive a second email inviting you to access your Zingara account and in the my section ORDERS you can verify your tracking number.

 

In case it is not visible, you can request it at info@zingara.com.mx ** IF THERE IS ANY CHANGE IN THE SHIPPING INFORMATION, WE WILL NOTIFY YOU IMMEDIATELY VIA EMAIL.

¿A product may be back in stock?

Unfortunately no, our inventory is final, we will not be able to have the same product again, so we recommend making your purchase as soon as you see the product you are looking for published in our online store as available. If you like me, don’t let it go!

¿Why is it that the product I am looking for is not published in the online store?

All our products are published in our online store, despite not having stock, it is possible to view them with a legend indicating the lack of inventory, however we could have small delays in updating products. In any case, you can send us an email to info@zingara.com.mx and we will gladly check the availability of the product you are looking for.

¿They have shipments all over the world?

We have shipments to most of the world; United States, Canada, Brazil, Argentina, Uruguay, Chile, Colombia, Costa Rica, European Union and many more. Confirm your country by writing to info@zingara.com.mx.

¿When my order arrived?

Mexico: We generally deliver all our orders between 5 and 7 business days. This depends on the dispatch date of the order, we will endeavor to make this process take as little time as possible.

 

In special sales and / or contingencies, deliveries could take up to 10 business days.

 

For follow-ups and doubts write to us: info@zingara.com.mx Rest of the world: We generally deliver all our orders between 15 and 25 days. This depends on the dispatch date of the order.

** CONSIDER THAT THIS TIME IS ONLY AN ESTIMATE AND THAT THE DELAYS CAUSED BY THE CUSTOMS OF EACH COUNTRY, IS OUT OF OUR CONTROL. ** NOTE: DEPENDING ON HOLIDAYS AND LOCATION FOR EXTENDED DELIVERY AREAS THERE MAY BE SOME DELAYS.

¿What is the shipping cost?

Mexico: it is $ 95 pesos.

Rest of the world: it is $ 35 US dollars.

¿How can I pay for my order?

We accept direct payment by credit card or PayPal. If you have any questions or problems during your payment, please contact us at info@zingara.com.mx and we will try to solve it as soon as possible.

¿What if I haven't received my order yet?

Please send us an email to info@zingara.com.mx and we will be happy to answer your request and give you a solution as soon as possible.

¿How can I know my size?

We have created a size guide for you! Just click here. In any case, if you need extra help, please send us an email to info@zingara.com.mx and we will be happy to provide you with any advice.